Order Processing / Shipping / Returns
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Order Processing
Order Processing
Order Processing
At BELLA FIAMMA, we are committed to handling your soy wax candle and coconut wax candle/melt orders with care and efficiency. Here’s what you can expect from our order processing:
Processing Time
Orders are typically processed and dispatched within 1 to 5 business days. Please allow additional processing time during peak periods, such as s
At BELLA FIAMMA, we are committed to handling your soy wax candle and coconut wax candle/melt orders with care and efficiency. Here’s what you can expect from our order processing:
Processing Time
Orders are typically processed and dispatched within 1 to 5 business days. Please allow additional processing time during peak periods, such as sales events or holidays, as we work diligently to manage increased demand.
Need Help?
For any inquiries regarding your order, feel free to contact us. You can contact us via email at info@bellafiamma.com or (513) 913-6887. We are ready to assist you with any questions or concerns.
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Shipping
Order Processing
Order Processing
At BELLA FIAMMA, we strive to ensure your hand-poured candle or wax melt order reaches you promptly and safely. Here’s what you need to know about our shipping process:
Shipping Method
All orders are shipped through USPS, providing a reliable and efficient delivery service.
Delivery Estimates
Please note that delivery dates provided are estim
At BELLA FIAMMA, we strive to ensure your hand-poured candle or wax melt order reaches you promptly and safely. Here’s what you need to know about our shipping process:
Shipping Method
All orders are shipped through USPS, providing a reliable and efficient delivery service.
Delivery Estimates
Please note that delivery dates provided are estimated and cannot be guaranteed. We recommend allowing flexibility for your delivery schedule, as unforeseen circumstances may affect the estimated arrival date.
Tracking Your Order
Once your shipping label is created, you will receive a confirmation email containing your USPS tracking number. Please be aware that the tracking status may take up to 48 hours to become active.
Need Assistance?
If you have any questions or require assistance with your order, please do not hesitate to contact us at info@bellafiamma.com. We are here to help ensure a smooth and satisfying shipping experience.
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Returns
Order Processing
Returns
How to Initiate a Return or Exchange
To begin the return or exchange process, don't hesitate to contact us at info@bellafiamma.com within 14 days of your purchase. We may need to verify specific details, such as a valid proof of purchase, and we reserve the right to decline requests that do not meet our policy guidelines.
Refund Process
Once
How to Initiate a Return or Exchange
To begin the return or exchange process, don't hesitate to contact us at info@bellafiamma.com within 14 days of your purchase. We may need to verify specific details, such as a valid proof of purchase, and we reserve the right to decline requests that do not meet our policy guidelines.
Refund Process
Once we receive and inspect your returned item, such as your soy wax candle or coconut wax candle, we will notify you about the approval status of your refund. If your refund is approved, the amount will be automatically credited back to your original payment method. Please allow your bank or credit card company some time to process the refund. If you have not received your refund within 15 business days after approval, please don't hesitate to contact us again at info@bellafiamma.com.
Damaged or Defective Items
If your order arrives with a damaged, incomplete, or defective item, please send us your order number, billing zip code, and a photo of the damaged product to info@bellafiamma.com. We will address the issue promptly to ensure your complete satisfaction.
Thank you for choosing BELLA FIAMMA. We are here to help with any questions or concerns you may have.
